Frequently Asked Questions
Discover everything you need to know about shopping with CAMILLA EU, from artisanal craftsmanship to global shipping.
How long will it take for my order to be delivered?
For our European customers, standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for online orders?
We offer a 30-day return policy for all full-priced items. Products must be in their original condition, unworn, unwashed, and with all security tags and packaging intact.
How should I care for my CAMILLA silk garments?
Our silk pieces are hand-embellished with crystals. We recommend professional dry cleaning only or a very gentle cold hand wash using specialized silk detergent to preserve the vibrant prints and delicate beadwork.
Do you offer international shipping outside of the EU?
Yes, CAMILLA ships globally. Please select your specific region from our country selector to view localized pricing, taxes, and shipping duties applicable to your location.
How can I ensure I am selecting the correct size?
Each product page features a detailed Size Guide. As our silhouettes range from structured tailoring to voluminous kaftans, we recommend checking the specific measurements or contacting our stylists for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options including Klarna and Apple Pay for a seamless checkout experience.